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Support Engineer - Remote

Posted Yesterday
Customer Service
Full Time
Mexico

Overview

As a Support Engineer at NIQ, you will be part of a team of skilled technologists dedicated to providing enterprise-level technical support to customers and ensuring seamless onboarding and troubleshooting.

In Short

  • Provide enterprise level technical support via a ticketing system.
  • Research and troubleshoot customer technical issues.
  • Support the onboarding of new customers.
  • Monitor and validate automated data processes.
  • Document knowledge and educate colleagues.
  • Stay updated with product knowledge and features.

Requirements

  • Experience in technical support or implementation teams.
  • Proficient in written and spoken English.
  • Excellent client communication skills.
  • Strong troubleshooting and problem-solving skills.
  • Customer service orientation.
  • Strong SQL background.
  • Willingness to work outside business hours.
  • Team spirit and self-motivation.
  • Bachelor's degree in relevant fields.
  • Ability to handle multiple tasks in a dynamic environment.

Benefits

  • Flexible working environment.
  • Volunteer time off.
  • LinkedIn Learning access.
  • Employee Assistance Program (EAP).
NielsenIQ logo

NielsenIQ

NielsenIQ is a global leader in measurement and data analytics, providing comprehensive insights into consumer behavior and market dynamics. With a presence in over 90 countries, NielsenIQ delivers accurate and actionable information to consumer packaged goods manufacturers and retailers, enabling them to innovate and grow in a complex marketplace. The company combines its proprietary data with other sources to help clients understand current trends and future opportunities. Committed to diversity and inclusion, NielsenIQ is an Equal Opportunity/Affirmative Action employer, ensuring a workforce that reflects the diversity of the markets it serves.

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