Support Engineer - Remote

Overview

We are hiring a Support Engineer to provide world-class support to any user experiencing issues with Warp and to surface issues to the team. Your work will be crucial in shaping our roadmap.

In Short

• Provide timely response to user issues across various feedback channels.
• File and sync user issues into our internal tracking system.
• Update troubleshooting instructions in documentation.
• Reproduce bugs and list test cases for engineering.
• Create summaries of top user issues for team meetings.
• Update users when their issues are resolved.
• Organize public-facing user issues.
• Automate feedback collection and response processes.

Requirements

• Excellent debugging and troubleshooting skills.
• Strong work ethic and great organization.
• Basic knowledge of AI-driven development, shells, and terminals.
• Ability to work independently and communicate with teammates.
• Good customer-facing skills (patient, friendly, empathetic).
• Strong written communication skills.
• 1+ years of coding experience (preferred).
• Prior experience in developer tools (preferred).
• Prior experience as a support engineer (preferred).

Benefits

• Competitive base salary.
• Meaningful equity in the company.
• Opportunity to work on a fast-moving project.
• Work with passionate developers from diverse backgrounds.
• Shape the company culture.