Remote Otter LogoRemoteOtter

Support Engineer - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

As a Support Engineer at Prompt, you will support our SaaS products by bridging the gap between the engineering and client experience teams, helping to revolutionize healthcare technology.

In Short

  • Collaborate with product engineering, client experience, and AI teams to resolve issues.
  • Meet virtually with customers to diagnose potential issues.
  • Write detailed technical specifications for product engineers.
  • Execute scripts and run database queries to identify or resolve issues.

Requirements

  • 3+ years as a Support Engineer or Software Developer with customer-facing roles.
  • Knowledge of MySQL or equivalent relational database querying language.
  • Ability to read and write code in at least one modern programming language.
  • Experience using Chrome DevTools for web application debugging.
  • Experience debugging complex API integrations.
  • Strong communication skills.
  • Strong time management skills.

Benefits

  • Competitive salaries.
  • Remote/hybrid environment.
  • Potential equity compensation for outstanding performance.
  • Flexible PTO.
  • Company-wide sponsored lunches.
  • Medical, dental, and vision insurance benefits.
  • 401k plan.
  • Credits for fitness classes/gym memberships.
Prompt logo

Prompt

Prompt is a pioneering company in the healthcare technology sector, focused on delivering highly automated and modern B2B enterprise software solutions specifically designed for rehabilitation therapy businesses. With a commitment to revolutionizing healthcare, Prompt has established itself as a leading platform in the industry, addressing complex challenges faced by outpatient therapy providers. The company is dedicated to enhancing patient care while reducing environmental waste, and it fosters a collaborative and innovative work environment where talented individuals come together to create impactful software solutions. Prompt values smart work over hard work, promoting a healthy work-life balance and offering competitive benefits to its employees.

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