Remote Otter LogoRemoteOtter

Support Engineer - Remote

Posted 20 hours ago
Customer Service
Full Time
USA

Overview

As a Support Engineer at Sonar, you will contribute to product adoption and integration, providing individualized service to customers and advocating the best use of our products.

In Short

  • Help customers integrate solutions across their development pipeline.
  • Drive technical issues to resolution through investigation and customer relationship management.
  • Collaborate with Sales and Consultants to enhance customer experience.
  • Listen to customer feedback to inform product discussions.
  • Participate in enhancing team workflows.
  • 5+ years of software development experience required.
  • 3+ years of experience with DevOps tools.
  • Experience with system-wide deployments.
  • Strong investigation skills.
  • Team player with a can-do attitude.

Requirements

  • 5+ years of experience in software quality maintenance.
  • 3+ years experience using or administrating a DevOps pipeline.
  • Experience with system-wide deployments.
  • Strong investigation skills.
  • Ability to work collaboratively in a team environment.
  • Proactive attitude towards challenges and improvements.

Benefits

  • Comprehensive employee benefit package.
  • Robust time-off allocations.
  • 401(k) plan with a 4% match.
  • Generous discretionary Company Growth Bonus.
  • Fully paid parking in downtown Austin.
  • Global workforce with diverse nationalities.
  • Annual company kick-off event.
Sonar logo

Sonar

Sonar is a dynamic and innovative company dedicated to helping organizations develop responsible, secure, and high-quality code efficiently. With a global presence and offices in the USA, Switzerland, the UK, Singapore, and Germany, Sonar fosters a collaborative culture that values respect, kindness, and the right to fail and learn. The company is deeply rooted in the open-source community and is committed to delivering solutions that promote Clean Code. Sonar prioritizes diversity, equity, and inclusion, creating a welcoming environment for employees from various backgrounds while emphasizing continuous learning and work-life balance.

Share This Job!

Save This Job!

Similar Jobs:

ScalableOS logo

Support Engineer - Remote

ScalableOS

2 days ago

The Support Engineer will handle complex customer issues and ensure optimal performance of clients' systems.

USA
Full-time
Customer Service
NielsenIQ logo

Support Engineer - Remote

NielsenIQ

1 week ago

The Support Engineer will deliver high-quality technical support in a dynamic, cloud-based environment.

Mexico
Full-time
Customer Service
Prompt logo

Support Engineer - Remote

Prompt

1 week ago

Join Prompt as a Support Engineer to bridge engineering and client experience teams while supporting innovative SaaS products in healthcare.

USA
Full-time
All others
Zed logo

Support Engineer - Remote

Zed

2 weeks ago

Zed is seeking a Support Engineer to assist users with technical issues and improve their experience with the code editor.

USA
Full-time
Customer Service
Polar logo

Support Engineer - Remote

Polar

4 weeks ago

Join our team as a Support Engineer to provide exceptional support and engage with developers worldwide.

Worldwide
Full-time
Customer Service