Support Engineer - Remote

Overview

Kinsta is a top-managed WordPress hosting company, providing excellent technical support to a diverse range of clients. As a Support Engineer, you will be part of a remote-first team dedicated to delivering world-class customer service.

In Short

• Provide technical support through live chat.
• Take ownership of customer-reported issues.
• Research and troubleshoot to resolve problems.
• Follow procedures for escalating unresolved issues.
• Provide prompt feedback to customers.
• Continuously improve technical and non-technical skills.
• Work in a flexible and supportive environment.
• Join a team with a strong customer satisfaction rating.
• Work different schedules: 1PM-9PM or 4PM-12AM UTC.
• Be part of a company that values growth and learning.

Requirements

• Fluency in English with excellent communication skills.
• Experience in online customer service.
• Technical knowledge of Linux, NGINX, MySQL/MariaDB, PHP, DNS, and CDN.
• Understanding of WordPress and its structure.
• Comfortable with command line navigation.
• Attention to detail in command line syntax.

Benefits

• Annual remote expense budget.
• Flexible PTO.
• Paid parental leave.
• Annual professional development budget after one year.
• Sabbatical available after three years.
• Location-specific healthcare benefits for employees in the USA, UK, and Hungary.
• Pension plan for UK employees and 401k contributions for USA employees.