Customer Success Director - Analytics - Remote

Overview

The Customer Success Director will lead the Analytics – Media Effectiveness Team, collaborating with major FMCG companies to optimize their media investment strategies through data-driven insights.

In Short

• Lead an international project team for FMCG clients.
• Utilize NIQ tools for market data analysis.
• Convert analysis into actionable client reports.
• Oversee analytic project management and delivery.
• Foster client relationships for product sales opportunities.
• Identify business growth opportunities.
• Monitor financial performance against targets.
• Manage a team to enhance client service standards.
• Work in a digital-enabled environment.
• Engage in storytelling through data visualization.

Requirements

• 10+ years of relevant experience.
• Experience in the FMCG sector.
• Strong analytical and numerical skills.
• Excellent client service skills.
• Proficient in English, additional languages are a plus.
• Strong communication and organizational skills.
• Experience with Microsoft Excel and PowerPoint.
• Ability to work independently and virtually.
• Master's degree or equivalent experience.
• High level of curiosity and interest in market dynamics.

Benefits

• Comprehensive healthcare plan.
• Flexible spending accounts.
• 401(k) with company matching.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program.