Solution Architect - Customer Workflows - Remote

Overview

The Solution Architect will lead the successful delivery of ServiceNow solutions and services, mentoring a team of Software Engineers and collaborating with clients to address their business needs.

In Short

• Lead the delivery of ServiceNow solutions across various product lines.
• Assist Pre-Sales team with scoping service engagements.
• Serve as the primary technical point-of-contact for projects.
• Define technical solutions aligned with client business problems.
• Write/estimate Stories and monitor engineers' work.
• Collaborate with Project Managers to resolve technical issues.
• Prepare and facilitate customer workshops.
• Research innovative opportunities for product enhancements.
• Provide engineers with architectural blueprints for implementations.
• Document technical and process documentation.

Requirements

• 8-12 years in application development at a SaaS or Enterprise Software Company.
• 3+ years of ServiceNow platform experience.
• Experience in CSM, FSM, FSO, TNI product areas.
• Strong problem-solving skills.
• Experience with documentation software.
• Knowledge of ITIL and ServiceNow integration technologies.
• Strong scripting skills in ServiceNow platform.
• Experience with Agile/Scrum methodology.

Benefits

• Diverse and inclusive workplace.
• Support for professional growth.
• Healthy work-life balance.
• Opportunity to work on innovative projects.