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ServiceNow Solution Architect -CSM/FSM - Remote

Posted 13 weeks ago
Software Development
Full Time
India

Overview

NewRocket is seeking a ServiceNow CSM/FSM Solution Architect with Platform capabilities focus to be responsible for leading the successful delivery of ServiceNow solutions and services, in a client-consulting environment.

In Short

  • Conduct requirements gathering workshops with clients in both onsite and virtual environments
  • Configure and customize CSM/FSM ServiceNow applications
  • Manage all aspects of application development
  • Mentor project crew members
  • Experience with implementing ServiceNow modules
  • Create script-based Assignment and Approval rules
  • Experience with ServiceNow for custom application design
  • Create and execute development plans
  • Knowledge of ITIL V4 processes

Requirements

  • Experience with ServiceNow CSM/FSM products
  • 8-12 years of IT Services and proven architecture experience
  • Minimum 4 years preferred work experience on the ServiceNow platform
  • 5+ years of leadership level experience with Enterprise Management tools
  • 5+ years of client facing consulting experience
  • Passion in engineering science and technology
  • Collaboration with customers
  • Thrives in strategic planning and resource allocation
  • Adapts quickly in a fast-paced environment

Benefits

  • Diverse and inclusive workplace
  • Equal opportunity workplace
  • Commitment to employee respect and support

NewRocket

NewRocket

NewRocket is a global, full-service Elite ServiceNow partner recognized for its excellence in helping enterprise leaders tackle complex business challenges and manage change effectively. Awarded the '2023 ServiceNow Worldwide Customer Workflow Partner of the Year' and '2023 ServiceNow Creator Workflow Partner of the Year', NewRocket collaborates with some of the world's largest brands to enhance customer experiences by bridging the gap between expectations and technological capabilities. The company prides itself on its innovative approach, encapsulated in its motto #GoBeyondWorkflows, and is committed to fostering a collaborative and supportive environment for its team members.

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