Solution Architect - ServiceNow - Remote

Overview

As a ServiceNow ITOM SME, you will be responsible for providing expert guidance and leadership in the implementation, optimization, and management of IT Operations Management (ITOM) processes and CMDB within the ServiceNow platform. You will collaborate with cross-functional teams to enhance IT service delivery and improve operational efficiencies.

In Short

• Provide expert knowledge and best practices related to ServiceNow ITOM modules.
• Lead the design, implementation, and configuration of ITOM solutions.
• Analyze current ITOM processes for improvement opportunities.
• Collaborate with IT teams and stakeholders for successful project delivery.
• Develop training materials and conduct training sessions.
• Troubleshoot and resolve ITOM-related issues.
• Create and maintain documentation of ITOM processes.
• Stay updated on ServiceNow features and industry trends.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 7+ years of experience with ServiceNow in IT Operations Management.
• Proven experience as an ITOM Subject Matter Expert.
• Strong knowledge of ITIL framework and IT service management best practices.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• ServiceNow certifications are a plus.

Benefits

• Opportunity to work in a global, diverse environment.
• Be part of a winning team committed to sustainability.
• Make a positive impact on the world.