Account Manager - Remote

Overview

The Account Manager at Newfi Lending is responsible for understanding client needs, providing exceptional customer service, and escalating issues to ensure timely resolutions.

In Short

• Identify and understand client issues and needs.
• Answer inbound calls, e-mails, and chats with a positive attitude.
• Track and escalate client issues within prescribed timeframes.
• Simplify client issues and provide feedback for process improvement.
• Maintain a calm demeanor in stressful situations.
• Proficient in Microsoft Suite and mortgage customer service.
• Ability to multi-task and prioritize effectively.
• Resourceful problem-solving skills.
• Strong judgment skills for issue escalation.
• Competitive compensation and benefits offered.

Requirements

• 2 years of mortgage customer service experience or service industry experience.
• Successful track record in customer service.
• Strong ability to remain calm in stressful situations.
• Resourceful problem-solving skills.
• Ability to multi-task and prioritize.
• Strong judgment skills for escalation.
• Ability to simplify and provide detailed feedback.
• Proficient with Microsoft Suite; LOS experience preferred.

Benefits

• Competitive compensation plan with salary.
• 401k and full medical, dental, vision benefits.
• Leadership opportunities available.