Account Manager - Remote

Overview

The Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers will primarily be small to medium businesses, including General Contractors, Subcontractors, and other verticals inside the commercial construction industry.

In Short

• Responsible for building and maintaining strong relationships with existing clients.
• Develop strategies to increase sales and revenue for existing clients.
• Uncover potential customer dissatisfaction early.
• Overcome objections by reinforcing the value of the products.
• Serve as the primary point of contact for clients.
• Collaborate with internal teams to meet clients' specific needs.
• Act as a client advocate within the organization.
• Provide training and support to clients on using products effectively.
• Attain all KPIs designed to improve account retention.
• Follow SOPs for all account interactions within standard CRM systems.

Requirements

• 3+ years of relevant sales experience.
• Proficiency in desktop software programs (Word, Excel, PowerPoint).
• Ability to learn SaaS products.
• Basic construction industry knowledge or ability to learn.
• Technical skills.
• Exceptional communication skills.
• Relationship building and client-centric skills.
• Ability to coach customers on best practices.
• Empathetic small business growth mindset.
• Skills in communication, problem solving, and time management.

Benefits

• Market competitive salary.
• Comprehensive benefits package.
• Uncapped commissions for applicable roles.
• Annual discretionary performance bonus.