Document Acquisition Specialist III - Remote

Overview

The Document Acquisition Specialist III, Data Normalization, manages proprietary workflow queues containing construction documents, requiring expertise in data sources and advanced project management skills to ensure comprehensive coverage of construction documents. Their primary responsibility is to meticulously review and triage essential data and publish documents into Dodge Construction Network Data Platform.

In Short

• This is a remote, home-office role.
• Candidates located in the continental United States will be considered.
• Ensure timely, accurate, and comprehensive document publishing for all assigned projects.
• Conduct comprehensive research and verify document integrity.
• Complete formal documentation requests to support data collection processes.
• Maintain accountability for performance metrics.
• Handle customer inquiries on projects.
• Assist with training process for new team members.
• Assist with data quality projects to improve workflow.
• Maximize document coverage by collecting plans on active projects.

Requirements

• 3+ years of experience in the construction industry or equivalent customer service experience.
• 3+ years of outbound call experience.
• Prior online research experience.
• Proficiency in desktop software programs including Microsoft Office.
• Exceptional attention to detail and communication skills.
• Ability to work effectively in an independent, remote environment.
• Strong typing skills and critical thinking abilities.
• Comfortable working in a fast-paced role.

Benefits

• Market competitive salary.
• Comprehensive benefits package.
• Potential for uncapped commissions or performance bonuses.