Document Acquisition Specialist II - Remote

Overview

Dodge Construction Network (Dodge) is looking for a Document Acquisition Specialist II, Data Normalization, to join our team. This role manages proprietary workflow queues containing construction documents, requiring expertise in data sources and advanced project management skills to ensure comprehensive coverage of construction documents. Their primary responsibility is to meticulously review and triage essential data and publish documents into the Dodge Data Platform.

In Short

• Monitor multiple proprietary workflow queues for prompts on which documents to pursue
• Operate in a designated territory
• Develop industry relationships and gain expertise in the territory's specific data sources
• Research, collect, verify, and maintain construction documents on public projects
• Conduct complex document file type conversion
• Ensure timely, accurate, and comprehensive document collection
• Analyze documents for accuracy, timeliness, quality, and completeness
• Confirm eligibility of documents for collection based on project metadata
• Maximize project coverage by collecting documents on active projects
• Maintain accountability for performance metrics

Requirements

• 1.5+ years of experience in the construction industry or equivalent customer service experience
• 1.5+ years of outbound call experience
• Prior online research experience
• Proficiency in Microsoft Office suite
• Proficiency in Adobe or similar tools
• Exceptional attention to detail and communication skills
• Ability to work effectively in a remote environment
• Comfortable in a fast-paced environment
• Critical thinker and problem solver
• Exceptional interpersonal skills

Benefits

• Market competitive salary
• Comprehensive benefits package
• Uncapped commissions plans or annual discretionary performance bonus