Senior Federal Customer Success Manager - Remote

Overview

A Senior Federal Customer Success Manager at Neo4j is a well-rounded expert in Neo4j best practices and a trusted technical advisor and advocate for Neo4j’s valued commercial customers. Your primary objective is to ensure the technical success of your customers’ projects using Neo4j. At the same time, your focus is on minimizing time to value, maximizing product adoption, and bringing real-world customer experiences back into Neo4j to improve all customers’ experiences with Neo4j.

In Short

• Establish and maintain positive relationships with customers.
• Serve as a technical champion for customer solutions.
• Advocate for customer needs within Neo4j.
• Provide proactive advice and consultation to customers.
• Act as a key escalation point for critical issues.
• Review data model design and assist with query tuning.
• Troubleshoot technical challenges in cloud and on-premises environments.
• Deliver custom onboarding training for customers.
• Facilitate technical aspects of customer programs.
• Ensure high renewal rates and customer satisfaction.

Requirements

• Active TS/SCI w/ FS Poly.
• Living and working in the Washington DC, MD or VA area.
• Ability to work from home and travel to customer locations.
• Strong technical understanding of Neo4j.
• Effective collaboration with various teams.
• Ability to communicate with all levels of customer contacts.
• Passion for solving customer problems.
• Experience with cloud technologies (AWS, Azure, GCP).
• Proficiency in Linux and Windows environments.
• Background in database technologies.

Benefits

• Opportunity to shape the future of data and analytics.
• Work with a leading graph database technology.
• Be part of a fast-scaling technology company.
• Inclusive and diverse workplace culture.
• Access to a strong community and ecosystem.