Account Specialist (Inside Sales) - Remote

Overview

Nav is the leading credit and financial health platform used by more than 2.4 million small business owners in the United States. We’re on a mission to give every small business owner the chance to succeed. The team views each day as an opportunity to challenge the norm, push boundaries, and create meaningful products, services, and experiences that make a positive difference for small business owners each and every day.

In Short

• Assist small and medium-sized businesses in building their business credit.
• Utilize goal setting to guide customers towards the appropriate Nav Prime service.
• Educate customers on financing preparation and benefits of Nav Prime.
• Maintain high retention rates for customers added to Nav Prime.
• Develop relationships with customers and report on customer interactions.
• Handle customer inquiries regarding lending qualifications.
• Conduct outbound dials and create email campaigns.
• Work with a diverse team committed to making a positive impact.
• Experience in sales or account management preferred.
• Opportunity for professional growth and meaningful contributions.

Requirements

• Exceptional communication and people skills.
• Ability to stay focused and organized in a fast-paced environment.
• Strong problem-solving skills.
• Experience in personal and business credit required.
• 3-5 years of prior sales or account management experience preferred.
• Intermediate computer skills and CRM experience required.
• Self-motivated and team player.
• Desire to innovate and improve processes.
• Good attitude and go-getter mentality.
• Experience in business lending or underwriting preferred.

Benefits

• Competitive pay with commission opportunities.
• Company ownership options.
• Benefits from day one.
• 6 weeks paid parental leave.
• Learning and development opportunities.
• Employee networking and events.
• Community network groups.
• Meaningful perks and rewards.
• Pet insurance.
• Supportive and inclusive workplace culture.