Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at Skyhigh Security manages the Premium Support relationship, ensuring that the company is a key technology partner for assigned accounts while providing high-level technical support and customer satisfaction.

In Short

• Manage relationships with key accounts as a Technical Account Manager.
• Serve as the single point of contact for post-sales technical issues.
• Interact with customers to resolve technical issues promptly.
• Collaborate with cross-functional teams to drive customer issue resolution.
• Monitor customer deployments and maintain communication regarding updates.
• Provide on-site and virtual product training to customers.
• Document technical issues and communications clearly.
• Be available on call for critical customer issues during non-operational hours.
• Assist with deployment advisory and best practices.
• Debug system-level problems in a multi-vendor network environment.

Requirements

• Must be a US Citizen.
• Excellent communication and customer management skills.
• Strong understanding of OSI Model and TCP/IP protocol suite.
• Knowledge of application layer protocols and network security.
• Understanding of cloud platforms such as O365, Salesforce, Azure, AWS, GCP.
• 2-4 years of relevant work experience as a TAM in security or technical support.
• Ability to work under pressure and provide focused technical support.
• Excellent problem-solving and troubleshooting skills.
• Commitment to customer satisfaction and quality focus.
• Self-starter with strong interpersonal skills.

Benefits

• Diversity and inclusion initiatives.
• Flexible work hours.
• Family-friendly benefits.
• Retirement plans.
• Medical, dental, and vision coverage.
• Paid time off.
• Paid parental leave.
• Support for community involvement.
• Commitment to non-discrimination based on various statuses.
• Opportunity to work in a global cybersecurity company.