Remote Otter LogoRemoteOtter

Technical Solutions Manager (East Region) - Remote

Posted 7 weeks ago
Customer Service
Full Time
USA
$95,000 - $105,000/year

Overview

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers, requiring extensive travel to different sites.

In Short

  • Receive and respond to customer calls and e-mails
  • Assist customers with service manuals
  • Initiate new coach warranty claims
  • Provide 24-hour on-call emergency support
  • Document troubleshooting procedures and product issues
  • Travel is required (90%)
  • Work with engineers on issue documentation
  • Provide daily updates on new coach issues

Requirements

  • High School Diploma or GED
  • Experience with vehicle electrical systems
  • 5 years supporting Motor Coach products
  • CFC12-12 Certified
  • Knowledge of HVAC systems
  • Commercial Driver’s License (CDL) preferred
  • Familiarity with diagnostic software
  • Computer literate in Microsoft products
  • Superior customer service skills

Benefits

  • Benefits Starting Day One
  • Company Paid Dental & Vision Coverage
  • Company Paid Life Insurance
  • Medical Insurance with Employer HSA Contribution
  • Competitive Wages
  • 401K plan with Company Match
  • Paid Vacation, Sick, and Holidays
  • Employer organized events
  • Ongoing employee development through in-house training
Motor Coach Industries logo

Motor Coach Industries

Motor Coach Industries (MCI) is a leading manufacturer of motor coaches in North America, serving both public and private markets. Known for its luxury J-Series and D-Series coaches, MCI is also pioneering the future of transportation with its new zero-emission electric models, the J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. The company not only focuses on manufacturing but also offers comprehensive services including maintenance, repair, and technician training through the MCI Academy, which is accredited by the Automotive Service Excellence (ASE). MCI is part of the NFI Group, a global leader in mass transportation solutions, committed to delivering safe, efficient, and reliable transportation options.

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