Technical Solutions Manager - Fleet Maintenance and Field Support - Remote

Overview

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers, traveling to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

In Short

• Receive and respond to incoming customer calls and e-mail providing troubleshooting assistance.
• Assist customers in understanding service manuals.
• Initiate new coach warranty claims.
• Provide 24-hour on-call emergency support.
• Document troubleshooting procedures and product issues.
• Travel is required (90%).
• Work with engineers to document and countermeasure issues.
• Provide detailed information daily on new coach issues.

Requirements

• High School Diploma or GED.
• Experience programming vehicle electrical systems.
• Experience running diagnostics on electrical systems, power train, and air systems.
• Minimum of 5 years supporting Motor Coach brand products.
• CFC12-12 Certified and Technician Type II MV AC EPA Certification.
• Detailed knowledge of HVAC systems.
• Commercial Driver’s License (CDL) preferred.
• Familiarity with various diagnostic software.
• Must be computer literate (Word, Excel).
• Superior customer service skills.

Benefits

• Benefits Starting Day One of Employment!
• Company Paid Base Dental & Vision Coverage.
• Company Paid Life Insurance.
• Medical Insurance – Employer HSA Contribution Plan Options.
• Competitive Wages.
• 401K plan with Company Match.
• Paid Vacation, Sick, and Holidays.
• Employer organized events throughout the year.
• Ongoing employee development through in-house training initiatives.