Technical Support Maintenance - Remote

Overview

The Customer team is the driving factor behind lifetime value, retention and expansion at Tractian. We focus on expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts.

In Short

• Provide specialized technical assistance to clients.
• Focus on solving complex engineering problems.
• Ensure effective use of software and hardware solutions.
• Build relationships with clients.
• Perform analyses of mechanical, electrical, and operational spectra.
• Interpret technical drawings.
• Seek opportunities for improvement.
• Optimize client operations.
• Work with Fortune 500 companies.
• Directly affect the results of clients.

Requirements

• Experience in technical support or engineering.
• Strong problem-solving skills.
• Ability to interpret technical drawings.
• Excellent communication skills.
• Experience with software and hardware solutions.
• Ability to analyze mechanical and electrical systems.
• Customer-focused mindset.
• Ability to work with large enterprise clients.
• Proactive in seeking improvements.
• Team player with a collaborative approach.

Benefits

• Opportunity to work with leading companies.
• Dynamic work environment.
• Professional growth opportunities.
• Collaborative team culture.
• Access to advanced technology solutions.
• Competitive salary and benefits.
• Supportive management.
• Flexible working conditions.
• Focus on employee well-being.
• Engagement in innovative projects.