A Senior Backline Support Engineer at Motive is responsible for resolving complex technical issues, providing technical guidance, and ensuring alignment with product requirements, while also leading cross-functional collaborations.

In Short

Resolve complex technical issues across multiple product domains.
Take ownership of critical customer issues and collaborate with teams.
Validate and review technical consultations for accuracy.
Provide detailed root cause analysis reports to executives.
Document solutions and update the knowledge base.
Partner with Professional Services on critical implementations.
Proactively monitor Datadog dashboards for performance issues.
Manage critical incidents and ensure timely resolution.
Develop automation scripts for recurring issues.
Maintain comprehensive technical documentation.

Requirements

2-3 years of experience in a Backline Support Engineer role.
Strong ability to collaborate with Product and Engineering teams.
Expertise in root cause analysis and long-term solutions.
In-depth knowledge of RESTful APIs and debugging.
Intermediate proficiency in a programming language (Python, JavaScript, etc.).
Advanced log and trace analysis skills.
Experience managing critical incidents.
Proficiency in SQL for database querying.
Knowledge of OAuth 2.0 authentication flows.
Familiarity with cloud services like AWS.

Benefits

Inclusive workplace culture.
Opportunity to work with a diverse range of industries.
Access to professional development and training.
Flexible working conditions.
Collaborative team environment.

Motive

Motive is a dynamic and rapidly growing company specializing in SaaS solutions for businesses operating trucks across the United States. With a focus on driving new business sales, Motive empowers its team members to take ownership of the sales cycle, from prospecting to closing deals. The company values driven and experienced sales professionals who are committed to achieving results and offers opportunities for advancement within its Premier and Enterprise sales segments. Motive promotes a collaborative work environment, allowing employees to work remotely while engaging in on-site customer meetings. The company is dedicated to fostering a culture of continuous learning and innovation, encouraging its team to embody a growth mindset and proactively seek creative solutions.

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