Account Manager - Remote

Overview

The Account Manager at Motive will work closely with SMB dealerships, providing support and training on the Motive platform to enhance customer satisfaction and drive business growth.

In Short

• Work with SMB dealerships (1-50 employees)
• Proactively follow up with customers to identify ways to assist with their goals
• Train dealers on using the Motive interface and new consumer-facing features
• Remind customers of the benefits of our services
• Communicate with dealers via email, phone, text, and Slack
• Identify opportunities for service expansion
• Serve as a subject matter expert for dealers on various website-related questions
• Monitor client websites for any issues or potential improvements
• Aim to create moments of delight for clients

Requirements

• Excellent communication and interpersonal skills
• A customer-first approach to problem-solving
• 1-2 years of experience managing small to medium-sized business customers, with a preference given for those with experience working with auto dealers
• Highly technical, familiar with creating and supporting websites and related products
• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
• Strong problem-solving skills and the ability to think critically
• Familiarity with customer support software and tools
• Ability to work independently and as part of a team
• A positive attitude and a willingness to learn and adapt
• Self-motivated, capable of managing multiple tasks simultaneously, and not easily overwhelmed

Benefits

• Compensation of $60,000 to $70,000 in base salary
• Meaningful stock option compensation
• Motive contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and vision insurance premiums