Customer Connections Coordinator - Remote

Overview

Join the Mitsubishi Motors North America (MMNA) Team! At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.

In Short

• Engage directly with customers via phone and chat.
• Deliver empathetic, knowledgeable support.
• Resolve inquiries quickly and effectively.
• Guide customers through their ownership journey.
• Collaborate with internal specialists to troubleshoot issues.
• Encourage customer engagement with Mitsubishi dealerships.
• Participate in internal training and contribute to team initiatives.
• Work a staggered shift from 9am to 6pm, Monday–Friday.
• Required in-office for the first 90 days, hybrid thereafter.
• Contribute insights to support service delivery improvements.

Requirements

• Associate or bachelor’s degree, or 2+ years of customer service experience.
• Strong written and verbal communication skills.
• Ability to remain calm in high-pressure situations.
• Proficiency in customer service systems and databases.
• Desire to learn and grow.

Benefits

• Comprehensive healthcare coverage.
• Discounted Employee Lease Car program.
• 401(k) with company match.
• Professional development opportunities.
• Up to 30 days of paid time off.
• Hybrid working environment.
• Collaborative workspace.