Customer Finance Coordinator - Remote

Overview

The Customer Finance Coordinator is responsible for bridging the gap between the Finance and Customer Support teams, ensuring seamless communication and the timely resolution of customer inquiries related to payments, refunds, and other financial matters.

In Short

• Address and resolve customer payment-related inquiries.
• Collaborate with Customer Support for effective responses.
• Investigate and resolve financial discrepancies.
• Assist in managing refunds and cancellations.
• Ensure compliance with company policies.
• Track refund statuses and keep customers informed.
• Handle customer withdrawal requests for resold tickets.
• Monitor and update resale payment workflows.
• Serve as a liaison between Finance and Customer Support.
• Report suspicious activities and support fraud risk mitigation.

Requirements

• Strong understanding of the ticketing industry.
• Experience in customer service and financial operations.
• Excellent communication skills.
• Ability to manage multiple inquiries effectively.
• Detail-oriented with strong organizational skills.
• Proficient in financial documentation and reporting.
• Ability to work remotely and flexibly across GCC markets.

Benefits

• Work from home flexibility.
• Opportunity to work in a leading company in the ticketing industry.
• Collaborative team environment.
• Professional growth and development opportunities.