Customer Service Coordinator - Remote

Overview

The Customer Service Coordinator provides day-to-day co-ordination of service jobs and scheduled maintenance for clients, ensuring customer satisfaction through effective communication and understanding of clients' needs.

In Short

• Coordinate service jobs and maintenance schedules for clients.
• Plan and assign tasks to team members.
• Set priorities for service schedules.
• Communicate effectively with clients to understand their needs.
• Work as part of a close-knit team.
• Prioritize customer satisfaction in all interactions.
• Listen actively to clients and ask questions for better comprehension.
• Ensure timely completion of service tasks.
• Maintain a positive relationship with clients.
• Support team members in achieving service goals.

Requirements

• Strong communication skills.
• Ability to coordinate and prioritize tasks.
• Experience in customer service roles.
• Problem-solving skills.
• Team player with a positive attitude.
• Attention to detail.
• Ability to work under pressure.
• Familiarity with scheduling tools.
• Willingness to learn and adapt.
• Strong listening skills.

Benefits

• Opportunity to work in a supportive team environment.
• Focus on customer satisfaction.
• Professional development opportunities.
• Flexible working hours.
• Potential for career advancement.
• Access to training resources.
• Health and wellness benefits.
• Positive workplace culture.
• Regular team-building activities.
• Recognition for outstanding performance.