Remote Otter LogoRemoteOtter

Customer Service Coordinator - Remote

Posted 1 week ago

Overview

The Customer Service Coordinator provides day-to-day co-ordination of service jobs and scheduled maintenance for clients, ensuring customer satisfaction through effective communication and understanding of clients' needs.

In Short

  • Coordinate service jobs and maintenance schedules for clients.
  • Plan and assign tasks to team members.
  • Set priorities for service schedules.
  • Communicate effectively with clients to understand their needs.
  • Work as part of a close-knit team.
  • Prioritize customer satisfaction in all interactions.
  • Listen actively to clients and ask questions for better comprehension.
  • Ensure timely completion of service tasks.
  • Maintain a positive relationship with clients.
  • Support team members in achieving service goals.

Requirements

  • Strong communication skills.
  • Ability to coordinate and prioritize tasks.
  • Experience in customer service roles.
  • Problem-solving skills.
  • Team player with a positive attitude.
  • Attention to detail.
  • Ability to work under pressure.
  • Familiarity with scheduling tools.
  • Willingness to learn and adapt.
  • Strong listening skills.

Benefits

  • Opportunity to work in a supportive team environment.
  • Focus on customer satisfaction.
  • Professional development opportunities.
  • Flexible working hours.
  • Potential for career advancement.
  • Access to training resources.
  • Health and wellness benefits.
  • Positive workplace culture.
  • Regular team-building activities.
  • Recognition for outstanding performance.

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