Customer Service Coordinator - Remote

Overview

The Customer Service Coordinator plays a key role in ensuring smooth order fulfillment by supporting sales, project management, and accounting teams. The successful candidate will be responsible for processing and tracking orders, coordinating with vendors, and maintaining clear communication with both internal teams and clients.

In Short

• Process, track, and bill customer orders with accuracy and efficiency.
• Assist in preparing product specifications, pricing research, and vendor discussions.
• Submit and manage new customer and vendor forms for approval.
• Support the development of client proposals as needed.
• Verify and manage manufacturer orders, ensuring accuracy in details and specifications.
• Utilize NetSuite or similar software to manage order processing and documentation.
• Work with Project Spec and Cap Worksheets to create and review product specifications.
• Follow up on order status, delivery schedules, and issue resolution to ensure smooth operations.
• Maintain and update the order tracking system, providing regular reports.
• Coordinate and confirm deliveries and installations with warehouses and client representatives.

Requirements

• Excellent English communication skills – both verbal and written.
• Strong interpersonal skills – ability to interact effectively with clients and internal teams.
• Highly organized with strong project management skills – able to manage multiple tasks efficiently.
• Tech-oriented and comfortable with technology – must quickly adapt to various software tools.
• Experience with NetSuite or similar software is required.
• Basic understanding of Project Spec and familiarity with Cap Worksheets or similar tools.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to meet deadlines and work efficiently under pressure.
• Prior experience in customer service, order processing, or a similar role is preferred.
• Must have a personal PC/laptop and a stable internet connection (minimum 20 Mbps download & upload speed).

Benefits

• Participate in team meetings and company initiatives.
• Perform other related duties as assigned.