Remote Ticketing Manager

Overview

The Remote Ticketing Manager will be responsible for coordinating all aspects of the ticketing system setup for various events, ensuring a great customer experience, and supporting the team and event organizers.

In Short

• Achieve established goals set by the Operation Manager.
• Support the team and Event Organizers using the ticketing solution.
• Coordinate all aspects of ticketing system setup for multiple events.
• Discuss clients’ needs and upload events online.
• Provide good management and be accessible to team and clients.
• Create a great customer experience for ticket buyers.
• Ensure events are error-free and updated with the latest information.
• Handle customer requests and complaints efficiently.
• Create a Ticket Sales Plan and provide updates on progress.
• Coordinate with marketing and support to expand event attendance.

Requirements

• Experience in event management or ticketing solutions.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to manage multiple tasks effectively.
• Familiarity with customer service principles.
• Ability to work remotely and manage time efficiently.

Benefits

• Work from anywhere with a flexible schedule.
• Opportunity to be part of a leading ticketing provider.
• Full training provided for the ticketing system.
• Collaborate with a dynamic team.
• Engage in diverse events across the GCC.