Key Account Manager - Remote

Overview

The Key Account Manager (KAM) will own the growth of 8 to 10 strategic enterprise accounts, collaborating with sales and internal teams to ensure exceptional client experiences and account retention.

In Short

• Manage a portfolio of 8 to 10 enterprise accounts.
• Build deep relationships with stakeholders in each account.
• Ensure account retention and year-over-year growth.
• Coordinate sales, creative, and production teams.
• Proactively scope new opportunities within accounts.
• Conduct regular business reviews with clients.
• Maintain CRM hygiene and account documentation.
• Represent the company at industry events and client meetings.
• Travel approximately 10% of the time.
• Work in a collaborative, team-oriented environment.

Requirements

• 4+ years in account management or B2B sales.
• Experience in managing complex enterprise accounts.
• Proven track record of account retention and growth.
• Fluency in CRM tools like NetSuite, Salesforce, or HubSpot.
• Ability to manage multi-stakeholder relationships.
• Strong communication and relationship-building skills.
• Ability to work collaboratively with internal teams.
• Production knowledge is a plus but not required.
• Accountability and discipline in managing client interactions.
• Commercial acumen to identify client needs.

Benefits

• Medical, dental, and vision plan options.
• 401k with employer matching up to 4%.
• 16 PTO days plus 9 paid holidays.
• Annual profit-sharing bonus.
• 12 weeks 100% paid parental leave.
• $50 Monthly fitness reimbursement.
• Monthly stipends for internet and/or cell.
• Company donations to charities of choice (up to $1,000 annually).
• Regular social events and learning opportunities.