Endpoint & Support Specialist - Remote

Overview

The Endpoint & Support Specialist is responsible for maintaining and improving core IT systems and infrastructure, and for providing Tier 1 or 2 technical support to end users. This hybrid role blends system administration duties with hands-on troubleshooting and customer-focused IT support.

In Short

• Full-time position focused on IT support and system administration.
• Manage modern endpoint operations through Microsoft Intune.
• Provide Tier 1 and Tier 2 technical support to employees.
• Ensure secure and compliant device management.
• Support onboarding and offboarding activities for remote employees.
• Monitor endpoint system performance and perform maintenance.
• Collaborate effectively across teams.
• Participate in an inclusive and diverse workplace culture.
• Enjoy benefits like unlimited vacation and professional development programs.
• Work in a fun environment with activities like cooking classes and yoga sessions.

Requirements

• 3+ years of IT experience with a focus on remote support.
• Experience with Microsoft Intune and Windows Autopilot.
• Strong troubleshooting skills across endpoints and SaaS applications.
• Knowledge of modern authentication methods.
• Ability to manage user accounts and permissions.
• Strong interpersonal skills and customer service mindset.
• Relevant certifications are a plus.
• BS degree in Computer Science or equivalent experience.
• Ability to work independently in a fast-paced environment.
• Familiarity with ticketing systems and documentation practices.

Benefits

• Medical, Dental & Vision Coverage.
• 401K with company match.
• Unlimited vacation policy.
• On-demand learning program for career growth.
• Peer Nominated Awards & Recognition.
• Fun team activities and classes.
• Diverse and inclusive work environment.
• Opportunities for professional development.