Support Specialist - Remote

Overview

The Support Specialist 1 provides technical phone support to customers in resolving hardware and software issues for Cadwell medical devices. This role will also be included in an on-call rotation for after hour and weekend support escalation. This position will be located either at headquarters in Kennewick, WA, or remote.

In Short

• Provides customer support through product operations, introductory functional training, product information, telephone support, and other services in support of equipment configuration and operation
• Communicate solutions/resolutions/answers in a timely manner
• Make customer follow-up calls
• Effectively troubleshoot computer, software, and networking issues
• Develop expert level knowledge of the Cadwell product lines
• Participate in on-call support rotation
• Other job duties as requested, directed, or assigned

Requirements

• Associate degree in related field, or 2 years of related experience/education in clinical neurophysiology, IT, or biomedical required
• Associates or Bachelor’s degree in a neurodiagnostic field or accredited program desired
• Registered Technologist in good standing preferred
• Background in the health sciences with a focus in neurodiagnostic care, college degree in relevant area, or equivalent
• At least one-year experience working as a technician in a clinical environment or 2+ years of experience of help desk or network support preferred

Benefits

• Equal Opportunity Employer
• Special assistance or accommodation for applicants