Support Specialist - Remote

Overview

As a Support Specialist at Fetch, you will be the connection between our users and the team, helping them with their inquiries and ensuring a smooth experience with the app.

In Short

• Act as the primary point of contact for users.
• Assist users with technical issues via email.
• Spot trends and troubleshoot problems.
• Work remotely or from one of our US offices.
• Full-time position with a 2nd shift schedule.
• Engage with users to enhance their experience.
• Achieve performance goals.
• Participate in a fun and dynamic work culture.
• Utilize various software tools for support.
• Provide service that prioritizes user retention.

Requirements

• Technically proficient and a fast learner.
• Ability to adapt to change and work under pressure.
• Positive attitude and self-motivated.
• Excellent communication skills.
• Resourceful and problem-solving mindset.
• Team-oriented with a service-minded approach.
• Fluency in written Spanish is preferred.
• Extensive technical knowledge is a plus.

Benefits

• Competitive hourly rate with equity options.
• 401k match and comprehensive benefits.
• Flexible PTO and paid holidays.
• Education reimbursement program.
• Robust leave policies for caregivers.
• Support for diversity and inclusion initiatives.
• Flexible work environment with remote options.
• Fun and engaging workplace culture.