Support Specialist - Remote

Overview

As a Support Specialist, you will be at the forefront of delivering exceptional customer experiences, providing top-notch support and addressing product-related inquiries with efficiency and care.

In Short

• Answer customer inquiries via email, chat, and phone.
• Become a product expert to guide customers effectively.
• Investigate and resolve product issues swiftly.
• Help customers maximize the value of services and products.
• Collaborate with other teams to enhance customer experience.
• Monitor support metrics for continuous improvement.
• Advocate for customers' needs and feedback.
• Stay updated on product changes and industry trends.

Requirements

• 1-2 years of experience in customer support or account management.
• Proficiency in English, both written and verbal.
• Strong communication and interpersonal skills.
• Ability to work independently and handle multiple tasks.
• Proficiency in Google Drive, Excel, and other productivity tools.
• CRM proficiency, preferably HubSpot.

Benefits

• Salary + bonus based on performance.
• 100% remote work with flexible hours.
• Generous PTO, including 15 vacation days.
• Growth-oriented culture with an inclusive team.