Phone Support Specialist - Remote

Overview

As a Phone Support Specialist at Olly Olly, you will be responsible for delivering exceptional customer experiences and providing top-notch support to clients via email, chat, and phone.

In Short

• Answer customer inquiries via email, chat, and phone.
• Become a product expert to guide customers effectively.
• Investigate and resolve product issues swiftly.
• Help customers maximize the value of services with clear instructions.
• Collaborate with teams to ensure the best customer experience.
• Monitor support metrics for continuous improvement.
• Advocate for customer needs and concerns.
• Stay updated on product changes and industry trends.

Requirements

• 1-2 years of experience in customer support or account management.
• Proficiency in English, both written and verbal.
• Strong communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Proficiency in Google Drive, Excel, and productivity tools.
• CRM proficiency, preferably HubSpot.

Benefits

• Salary + bonus based on performance.
• 100% remote work with flexible hours.
• Generous PTO including 15 vacation days and U.S. holidays.
• Growth-oriented culture in an inclusive team.