Endpoint Support Specialist - Remote

Overview

The Endpoint Support Specialist serves as a subject matter expert and advisor on how Electric positions and manages MDM (Mobile Device Management) solutions for our customers. This role bridges the gap between technical execution and scalable automation by providing deep expertise, guiding automation efforts in R&D, and supporting the Product team in defining effective endpoint solutions.

While not fully hands-on like a traditional MDM engineer, this individual will actively contribute to implementation and management efforts when automation is not yet available, ensuring continuity and operational efficiency. Once automation is in place, they will shift focus to optimization, knowledge sharing, and enablement.

This is a highly visible, cross-functional role that collaborates with Engineering, Product, and Support teams to drive high-impact projects. The position reports to the Manager of Product Support and will be responsible for:

In Short

• Work in partnership with Product and Engineering to optimize current MDM features.
• Collaborate with MDM Partners (JumpCloud) to standardize MDM offerings.
• Develop and document scalable processes for implementing features for customers.
• Optimize deployment of Electric’s Resold Software Solutions.
• Assist in training the Product Support team on troubleshooting MDM issues.
• Act as an escalation point for MDM questions from customers.

Requirements

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years in MDM solution support or endpoint strategy.
• Experience with JumpCloud MDM and endpoint management.
• Strong knowledge of Windows, macOS, iOS, and Android endpoint solutions.
• Experience deploying security and productivity software through MDM platforms.
• Familiarity with SSO, MDM Policies, and Application Provisioning.
• Knowledge of Apple enterprise technology.
• Understanding of information security standards like PCI and GDPR.
• Strong analytical and communication skills.

Benefits

• Flexible and generous PTO.
• Mental Wellness Days.
• Volunteer Days.
• Medical, Vision, Dental, and Orthodontia Coverage.
• 401k.
• Employee Stock Option Program.
• Kindbody Membership for Family Planning.
• Pre-taxed Commuter Benefits.
• Generous Parental Leave.
• Paid medical, family, and military leave.
• Short and Long Term Disability.
• Employee Assistance Programs.
• Life Insurance funded by Electric.
• Training and career growth.
• Team building events.