Customer Success Manager (CSM) - Remote

Overview

The Customer Success Manager (CSM) plays a crucial role in developing and managing strategic partnerships with MDaudit customers, focusing on customer satisfaction and retention.

In Short

• Opportunity to impact customer satisfaction for leading healthcare systems.
• Collaborate with various internal teams to ensure customer success.
• Manage customer relationships and advocate for their needs.
• Focus on customer retention and satisfaction metrics.
• Engage in proactive communication and relationship building.
• Utilize Salesforce and other tools for customer management.
• Travel to customer locations up to 25% of the time.
• Participate in company events and community initiatives.
• Promote career growth and development opportunities.
• Enjoy a fun and inclusive work culture.

Requirements

• 5+ years in customer success management.
• Experience in a healthcare setting.
• Exceptional interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to influence and communicate effectively.
• Experience with compliance and revenue cycle management preferred.
• Proficient in Microsoft Office Suite and Salesforce.
• Ability to manage multiple projects simultaneously.
• Four-year college degree required.
• Proven leadership and mentoring skills.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401K with company match.
• Unlimited vacation policy.
• On-demand learning programs.
• Fun team activities like cooking classes and yoga sessions.
• Peer-nominated awards and recognition programs.
• Commitment to diversity and inclusion.
• Career growth and advancement opportunities.
• Collaborative work environment.
• Opportunity to work with leading healthcare organizations.