Customer Success Manager (CSM) - Remote

Overview

As a CSM at Triple Whale, you will focus on and support our ecommerce stores and/or our agency clients who maintain the relationship with the stores directly. You will be joining a growing global team of superstar CSMs who love to help and guide our clients to success.

In Short

• Take ownership of relationships with Enterprise clients.
• Lead program strategy in a consultative and data-driven fashion.
• Advise on marketing strategy, best practices, and feature functionality.
• Collaborate with Sales, Solutions Architects, and Support.
• Revenue and renewal forecasting.
• Implement tailored success plans based on customer goals.
• Drive executive level relationships and identify expansion opportunities.
• Analyze customer usage for accurate forecasts.
• Lead discussions with clients on new products and integrations.
• Contribute to the improvement of the customer experience.

Requirements

• Previous experience in the ecommerce space, preferably in SaaS.
• Ability to thrive in a dynamic, fast-paced startup environment.
• Superb written and verbal communication skills.
• Quick learner and flexible with responsibilities.
• Excellent computer skills and tech-savvy.
• Service-oriented and passionate about client service.
• Detail-oriented and capable of multitasking.
• Positive attitude, empathy, and high energy.
• Team player.
• Applications without a cover letter will not be considered.

Benefits

• Join a growing global team.
• Opportunity to work with diverse clients.
• Engage in a dynamic work environment.
• Contribute to the development of customer success strategies.
• Work independently and collaboratively.