Customer Success Manager (CSM) - Remote

Overview

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

In Short

• Work to build long-lasting relationships with customers.
• Support successful adoption and ongoing usage of PerformYard software.
• Interact with executives and professionals from diverse customer base.
• Partner with customer personnel to implement PerformYard.
• Support product configuration to meet customer-specific needs.
• Provide consultative advice and best practice information.
• Lead training sessions from one-on-one to large groups.
• Create a successful and happy customer experience.
• Join a company that invests in your professional growth.
• This is a 100% Remote position - now & forever.

Requirements

• Experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with SaaS products.
• Experience in training or consulting is a plus.

Benefits

• Opportunity for professional development.
• Supportive work environment.
• Flexible working hours.
• Remote work opportunity.