Customer Success Manager (CSM) - Remote

Overview

The CSM will own a large group of SMB customers and will help them get great results from our software. They will be the customer’s primary point of contact at Applause.

In Short

• Secure 100%+ Net Revenue Retention from the client base
• Use several automation tools to help clients have success with our software
• Train clients on how to use our software
• Field client concerns, problems, and questions; and then resolve those issues
• Find and refer upsell & expansion opportunities to our sales team
• Monitor client health and get in front of churn risk
• Increase product adoption
• Establish trust and rapport with the client base to increase the likelihood of retention, expansion, and referrals

Requirements

• Experience in customer success or account management
• Strong communication and interpersonal skills
• Ability to analyze client needs and provide solutions
• Familiarity with automation tools
• Proven track record of achieving revenue retention goals

Benefits

• Competitive salary
• Flexible working hours
• Opportunities for professional development
• Work from home options