Customer Success Manager (CSM) - Remote

Overview

An experienced and dynamic Customer Success Manager (CSM) is needed to strengthen customer relationships, ensuring maximum value from CYPHER Learning’s subscriptions and services.

In Short

• Guide customers through platform activation and adoption.
• Monitor customer usage trends and address engagement barriers.
• Identify upselling and expansion opportunities.
• Ensure high levels of customer satisfaction and retention.
• Develop customized customer success plans.
• Conduct periodic business reviews with larger customers.
• Work closely with Sales, Product, and Support teams.
• Establish and nurture relationships across customer roles.
• Develop an in-depth understanding of CYPHER Learning solutions.

Requirements

• Bachelor’s degree in Business, Technology, Education, or related field preferred.
• 5 to 10 years of experience in customer success or account management.
• Experience in the SaaS industry is highly desirable.
• Strong ability to balance personalized support with a strategic approach.
• Excellent verbal and written communication skills.
• Comfortable working in a quota-based environment.
• Strong understanding of digital platforms and SaaS solutions.
• Ability to work with customers across diverse industries.

Benefits

• Be part of an innovative and global organization.
• Collaborate with a diverse, international team.
• Opportunity to drive impactful customer success strategies.
• Competitive compensation package and professional development opportunities.
• Supportive work culture.