Search Engineer, Technical Support - Remote

Overview

As a Search Engineer in Technical Support at Lucidworks, you will play a critical role in helping clients resolve technical issues and optimize their use of search technology.

In Short

• Assist clients in resolving technical issues with Lucidworks products.
• Troubleshoot complex search issues related to Lucene/Solr.
• Document solutions for customer knowledge base.
• Communicate customer feedback to internal teams.
• Participate in a 24/7 on-call rotation.
• Collaborate with Engineering and Customer Success teams.
• Field incoming questions and provide product configuration assistance.
• Identify opportunities for additional customer value.
• Work independently and as part of a team.
• Deliver outstanding customer experience.

Requirements

• 2+ years of experience with Lucene/Solr or similar technologies.
• 3+ years in a customer-facing tech support role.
• Proficiency in Java and scripting languages (Python, Perl, Ruby).
• Experience with Unix/Linux systems.
• Knowledge of data science and machine learning concepts.
• Experience with cloud platforms (GCP, Azure, AWS).
• Ability to communicate effectively with customers.
• Familiarity with technical support CRM systems (Salesforce, Zendesk).
• Startup experience is preferred.
• BS or higher in Engineering or Computer Science is preferred.

Benefits

• Opportunity to work with leading digital transformation technology.
• Inclusive work environment.
• Collaboration with talented teams across various disciplines.
• Exposure to cutting-edge technologies.
• Flexible work arrangements.