Senior Managed Services Engineer - Remote

Overview

As a Senior Managed Services Engineer at Lucidworks, you will play a crucial role in maintaining configurations for Managed Fusion customers and collaborating with various teams to ensure optimal service delivery and customer satisfaction.

In Short

• Provide in-depth support and proactive maintenance for customers.
• Troubleshoot ingestion, indexing, and system performance issues.
• Document product issues and work with engineering for improvements.
• Lead incident response and root cause analysis.
• Implement automation tools to enhance efficiency.
• Mentor junior engineers and foster knowledge sharing.
• Collaborate with global teams across multiple time zones.
• Communicate effectively with customers using ticketing systems.

Requirements

• 6+ years in technical support or software development.
• Expertise in Lucene/Solr or Lucidworks Fusion.
• Proficiency in Java and scripting languages.
• Experience with cloud platforms and containerization technologies.
• Ability to analyze logs and diagnose system issues.
• Strong communication skills for enterprise-level support.
• Experience with incident management and customer escalations.
• Willingness for 24x7 on-call rotation.

Benefits

• Opportunity to work with leading technologies.
• Inclusive and diverse work environment.
• Professional development and mentoring opportunities.
• Flexible working arrangements.