Engineer, Managed Services - Remote

Overview

The Engineer, Managed Services role involves supporting multiple clients and resolving technical issues as part of a dedicated Managed Services team.

In Short

• Support multiple clients through the Service Desk.
• Manage service tickets and provide superior customer service.
• Provide remote hardware/software support.
• Act as an escalation point for technical assistance.
• Manage network, datacenter, security, and voice technologies.
• Analyze and troubleshoot logs and incidents.
• Use monitoring tools to investigate potential issues.
• Interact with vendors to resolve technical issues.
• Produce detailed service reports.
• Participate in on-call rotations.

Requirements

• Strong problem-solving skills and client-facing experience.
• Excellent communication skills.
• Detail-oriented and organized.
• Knowledge of Microsoft 365 and Active Directory.
• Ability to lift 50 pounds and climb ladders.
• Bachelor's Degree or equivalent experience.
• 2+ years as a Network Administrator or in a helpdesk role.
• Experience with firewalls and VPNs.
• Familiarity with ticketing systems like ConnectWise Manage.
• Experience supporting virtual desktop environments.

Benefits

• Rich medical and prescription plans.
• Dental and vision coverage.
• Paid holidays and flexible paid time off.
• 401K with Safe Harbor matching.
• Stock appreciation rights.
• Company-paid life and disability insurance.
• Mental health support and financial wellness services.
• FSA and HSA options.
• Company-paid training and materials.
• Performance-based bonuses.