Engineer, Professional Services - Remote

Overview

The Engineer, Professional Services is responsible for assisting the Project team and providing knowledge and expertise for a range of project implementations and extended client engagements. The ideal candidate has a high level of attention to detail, takes initiative, and can drive results for customer requirements.

In Short

• Responsible for project utilization of 70% billable hours.
• Travel onsite to client offices as needed.
• Provide superior service to customers and clients.
• Work closely with the project team to complete project objectives.
• Collect and analyze project data for status reports.
• Review production and maintenance reports for issues.
• Manage and prioritize personal utilization in project work.
• Analyze and troubleshoot ticket logs.
• Act as a first level technical escalation point.
• Collaborate with advanced engineer groups and vendors.

Requirements

• Strong oral and written communication skills.
• Effective time management and multi-tasking skills.
• Detail-oriented and organized.
• Passion for problem-solving and continuous improvement.
• Expert level in Microsoft Windows and Active Directory.
• Experience with server hardware configuration.
• Knowledge of Microsoft 365 and Exchange management.
• Familiarity with network design and configuration.
• Experience with enterprise security products.
• 4+ years as an Assistant Project Engineer or Project Engineer.

Benefits

• Rich medical and prescription plans.
• Dental and vision coverage.
• Paid holidays and flexible paid time off.
• 401K with Safe Harbor matching.
• Company-paid life insurance and disability insurance.
• Company-paid mental health support.
• FSA for medical and dependent care.
• Company-paid training and materials.
• Performance-based bonuses.