Associate Engineer, Managed Services - Remote

Overview

The Associate Engineer, Managed Services is part of a team responsible for supporting multiple clients and handling inquiries on the Service Desk, requiring strong problem-solving skills and technical knowledge.

In Short

• Manage service tickets and respond promptly.
• Provide remote hardware/software support.
• Act as an escalation point for technical assistance.
• Manage network, datacenter, security, and voice technologies.
• Analyze and troubleshoot logs and incidents.
• Use monitoring tools to respond to events.
• Interact with vendors to resolve issues.
• Produce service reports and communicate updates.
• Participate in on-call rotation.
• Travel to client offices as needed.

Requirements

• Strong communication skills.
• Effective time management and multi-tasking.
• Detail-oriented and organized.
• Passionate about problem-solving.
• Knowledge of Microsoft 365 and Active Directory.
• Experience with hardware troubleshooting.
• Ability to lift 50 pounds and climb ladders.
• Bachelor's Degree or equivalent experience.
• 1 year of experience as a Network Administrator.
• 2+ years as a helpdesk technician.

Benefits

• Rich medical and prescription plans.
• Dental and vision coverage.
• Flexible paid time off.
• 401K with matching.
• Stock appreciation rights.
• Company-paid life and disability insurance.
• Mental health support services.
• Company-paid training and materials.
• Performance-based bonuses.