Associate Engineer, Managed Services - Remote

Overview

The Associate Engineer, Managed Services is responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The role requires a dedicated problem solver who enjoys learning new technologies while providing excellent customer service.

In Short

• Manage service tickets and respond in a timely manner.
• Provide superior service with limited supervision.
• Offer remote hardware/software support and documentation.
• Act as an escalation point for technical assistance.
• Manage network, datacenter, security, and voice technologies.
• Analyze and troubleshoot logs and incidents.
• Use monitoring tools to respond to potential issues.
• Interact with vendors to resolve client issues.
• Produce detailed service reports and updates.
• Participate in on-call rotation and travel to client sites.

Requirements

• Strong communication and time management skills.
• Detail-oriented and organized.
• Understanding of Microsoft 365 and Active Directory.
• Ability to troubleshoot hardware and software.
• Bachelor's Degree or equivalent experience.
• 1 year of experience as a Network Administrator.
• 2+ years as a level 1 helpdesk technician.
• Experience with Windows and Office 365.
• Familiarity with ticketing systems.
• Comfortable with client-facing activities.

Benefits

• Rich Medical and prescription plans.
• Dental & Vision coverage.
• Paid Holidays and Flexible Paid Time Off.
• 401K with Safe Harbor matching.
• Company-paid life and disability insurance.
• Company-paid mental health support.
• Training and exam reimbursements.
• Performance-based bonuses.