Associate Engineer, Managed Services - Remote

Overview

The Associate Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues.

In Short

• Manage service tickets assigned to personal and team queue.
• Provide superior service to customers with limited supervision.
• Provide remote hardware/software support and documentation.
• Act as an escalation point for other technicians.
• Manage network, datacenter, security, and voice technologies.
• Analyze and troubleshoot logs and problems.
• Use monitoring tools for potential issues.
• Interact with vendors to resolve issues.
• Produce detailed service reports.
• Participate in on-call rotation and travel to client offices.

Requirements

• 1 year of experience as a Network Administrator.
• 2+ years as a level 1 helpdesk technician.
• Experience with Windows desktop and Server versions.
• Experience with Office 365 Exchange online.
• Experience with firewalls and remote access VPNs.
• Experience with a ticketing system.
• Experience supporting virtual desktop environments.
• Strong communication and time management skills.
• Detail-oriented and organized.
• Ability to lift at least 50 pounds.

Benefits

• Rich medical and prescription plans.
• Dental & Vision coverage.
• Paid holidays and flexible paid time off.
• 401K with matching.
• Company-paid life insurance and disability insurance.
• Company-paid mental health support.
• FSA and HSA options.
• Company-paid training and materials.
• Performance-based bonuses.