Associate Engineer, Managed Services - Remote

Overview

The Associate Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues.

In Short

• Manage service tickets assigned to your personal and team queue.
• Provide superior service to customers and clients.
• Provide remote hardware/software support and documentation.
• Act as internal escalation point for other Technicians.
• Manage network, datacenter, security, and voice technologies.
• Analyze and troubleshoot logs and incidents.
• Use monitoring tools to investigate potential issues.
• Interact with vendors to drive resolution of issues.
• Produce detailed service reports regularly.
• Participate in a week-long on-call rotation.

Requirements

• Bachelor's Degree or equivalent experience.
• 1 year experience as a Network Administrator.
• 2+ years as a level 1 helpdesk technician.
• Experience with Windows desktop and Server versions.
• Experience with Office 365 Exchange online.
• Experience with firewalls and remote access VPNs.
• Experience with a ticketing system.
• Ability to troubleshoot and configure hardware.
• Experience supporting virtual desktop environments.
• Strong communication and organizational skills.

Benefits

• Rich Medical and prescription plans.
• Dental & Vision coverage.
• Paid Holidays and Flexible Paid Time Off.
• 401K/401K Roth with Safe Harbor matching.
• Company-paid life insurance and disability insurance.
• Company-paid mental health support.
• FSA for medical and dependent care.
• HSA option with compatible medical plan.
• Company-paid training and materials.
• Performance-based bonuses.