Senior Managed Services Engineer - Remote

Overview

The Senior Managed Services Engineer at Lucidworks plays a crucial role in maintaining configurations for Managed Fusion customers, ensuring optimal performance and support for search technology.

In Short

• Act as a senior technical expert for customer support.
• Troubleshoot complex issues related to Lucene/Solr and cloud infrastructure.
• Document product issues and collaborate with engineering for improvements.
• Lead incident response and root cause analysis for high-impact issues.
• Participate in automation tools and monitoring frameworks development.
• Mentor junior engineers and foster knowledge sharing.
• Provide thought leadership in troubleshooting and performance optimization.
• Communicate effectively with customers through ticketing systems.

Requirements

• Bachelor’s or Master’s degree in Computer Science or related field.
• 6+ years of experience in technical support or software development.
• Expertise in Lucene/Solr, Lucidworks Fusion, or Elasticsearch.
• Proficiency in Java and scripting languages.
• Experience with cloud platforms and containerization technologies.
• Ability to analyze logs and performance metrics.
• Strong communication skills for enterprise-level support.
• Experience in incident management and customer escalations.

Benefits

• Inclusive and diverse work environment.
• Opportunity to work with leading brands.
• Continuous learning and development opportunities.
• Flexible working arrangements.