Solutions Engineer - Remote

Overview

The mission of the Solutions Engineering team is to drive the adoption of LucidLink products. Solutions Engineers (SEs) partner closely with Account Executives, Industry Development Directors, Partner Channels and Customers during the pre-sales and proof of concept stages of the sales cycle.

In Short

• Become a subject matter expert on LucidLink Filespaces technology.
• Work with the internal sales team to follow LucidLink Sales Process Playbook.
• Uncover customer challenges and document them into CRM systems (Salesforce).
• Demonstrate understanding of customer’s challenges by presenting a contextual story using LucidLink technology.
• Accurately track proof of concepts to ensure success criteria and timeframes are met.
• Collaborate with other LucidLink teams including Marketing, Product and Support.
• Answer customer questions about best practices, optimizations, and workflow efficiencies.
• Analyze customer usage and provide feedback to business and development teams.
• Work with Customer Success teams for a smooth transition from pre to post sales.
• Occasional travel for industry events and team gatherings.

Requirements

• Technical proficiency with effective communication skills.
• Ability to present complex technical information clearly.
• Problem-solving skills to analyze customer requirements.
• Understanding of the sales process and collaboration with sales teams.
• Customer-centric mindset with active listening skills.
• Commitment to continuous learning of industry trends and technologies.

Benefits

• Unlimited PTO and a competitive salary.
• Stock options and full health coverage.
• Strong work-life balance.
• Opportunities for advancement and learning.
• A values-led culture that promotes integrity and innovation.