Senior Customer Marketing Manager - Remote

Overview

LucidLink is looking for a Senior Customer Marketing Manager to turn real customer outcomes into credible stories and proof that help prospects buy with confidence and help existing customers succeed with LucidLink.

In Short

• Own the end-to-end customer storytelling pipeline.
• Translate customer outcomes into sales-ready proof assets.
• Partner with Lifecycle Marketing and Account Management.
• Capture measurable customer impact through workflow narratives.
• Collaborate with various teams to activate and distribute customer stories.
• 5+ years of experience in customer marketing or related fields.
• Ability to produce enterprise-grade customer stories.
• Hands-on ability to capture and edit customer storytelling videos.
• Strong project management and prioritization skills.
• Technical curiosity and ability to translate product details into narratives.

Requirements

• 5+ years of experience in customer marketing, lifecycle marketing, advocacy, product marketing, or content marketing in B2B SaaS (enterprise preferred).
• Proven ability to produce enterprise-grade customer stories.
• Hands-on ability to capture and edit simple customer storytelling videos.
• Strong cross-functional collaboration skills.
• Technical curiosity and the ability to translate product implementation details into credible narratives.
• Strong project management and prioritization skills.

Benefits

• Flexible PTO and a competitive salary.
• Stock options and full health coverage.
• Strong work-life balance.
• Opportunities for advancement and learning.
• Values-led culture encouraging integrity and innovation.