Solutions Engineer - Remote

Overview

Smartsheet is looking for a Solutions Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations.

In Short

• Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
• Lead technical sales engagements and collaborate closely with sales teams
• Conduct discovery sessions to uncover business processes and challenges
• Partner with Sales, Product, Customer Success, and Professional Services teams
• Grow and maintain knowledge for all Smartsheet products, services, and competitors
• Participate in cross-functional and department-wide projects
• Provide feedback to Product teams to ensure alignment with customer needs
• Periodically travel to customer sites as a technical subject matter expert

Requirements

• At least 1 year of experience as a PreSales Solutions Engineer or related field
• Critical thinking skills and experience analyzing complex problems
• Strong technical skills and comfort in high-pressure situations
• Excellent communication and presentation skills
• Relentless curiosity and commitment to excellence
• Previous experience in software implementation, customer support, or consulting

Benefits

• Fully paid Health & Life insurance for employees and family
• Monthly stipend to support work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day
• Opportunities for professional growth and development
• Teleworking options from any registered location in Costa Rica